When you call either of our offices your call will be answered by our front desk staff. They will either direct your call to one of our nurses or physicians, or leave a message for the physicians. When messages are left, physicians will get back to you by the end of the day or earlier based on the medical condition. Please try to call during regular office hours. Our office is closed for lunch from 12:30 P.M. to 1:30 P.M. All calls during this time will be answered by our answering service. The answering service will be able to reach the physician on-call in case there is an emergency.
Please call for prescription refills during office hours so that your child's chart may be reviewed. Please have your pharmacy telephone number available when you call so we may assist you more efficiently.
What to do in an Emergency/After Hour Calls
Call 911 immediately in cases of life-threatening emergencies.
All non-emergency calls are handled during regular office hours. If you have an emergency or serious problem after hours, our answering service will take your message and a nurse from Children's Healthcare of Atlanta Nurse Advice Line will answer your call. Your call should be answered within an hour, and, if truly urgent, sooner. If you have not received a call back within this time, please notify our answering service. The nurses from the Children's Healthcare of Atlanta Advice Line are well trained and follow established protocols in answering your questions. They will be able to manage most of your child's problems over the phone and will be able to provide advice in the same manner as during office hours. If they cannot answer your question or if they believe your child needs after-hours care, the physician on call will guide you to the facility that will be best able to care for your child's problem with the most convenience for you. One of our physicians is on call 24 hours a day, throughout the year. The next day, the physician on call reviews all calls answered by the Children's Healthcare of Atlanta Advice Line if you reached them by calling our office number.
Often, parents decide to take their child to an "Urgent Care" facility without calling us first. Urgent Care facilities vary in their ability to handle emergencies and to perform testing. Choosing the wrong facility may mean that your child will need to be referred to another center for further testing or care. This will increase your costs and delay the proper treatment of your child. Also, if you are part of a managed care plan and do not receive authorization from us for your visit, your insurance may not pay for this treatment.